Last updated: 1st October 2025
This Privacy Policy explains how W Cosmetics & Wellness Sdn. Bhd. and its affiliates (“MHD,” “we,” “us,” “our”) collect, use, share, and protect personal information, and describe your privacy rights and choices, in connection with our websites, online services, and products (together, the “Services”).
By using the Services, you consent to this Privacy Policy. This Policy is governed by the laws of Malaysia, and you agree to the exclusive jurisdiction of the Malaysian courts.
| Data Category | How We Collect | Primary Purposes | Typical Disclosures |
| Identifiers (name, email, phone, IP) | You; your device; third parties | Provide Services, support, security, marketing (per your choices) | Service providers (no opt-out for core services); advertising/analytics partners (opt-out available) |
| Account & Commercial Data (login, orders, transactions) | You; our checkout and payment partners | Fulfil orders, billing, fraud prevention, customer care | Payment processors, fulfilment/courier partners, accountants/auditors |
| Device & Online Activity (cookies, pages viewed) | Cookies, pixels, SDKs | Improve and secure Services; analytics; interest-based ads (per your choices) | Analytics and ad networks (opt-out available) |
| Inferences (preferences, segments) | From your interactions | Personalise content and offers | In-house; selected marketing tools (opt-out available) |
Read the full Policy for details.
Information you provide:
Information from third parties:
Automatic collection (cookies/tech):
See our Cookie Notice for details on cookies and control options.
Service delivery (contractual):
Legitimate interests (business operations):
Marketing & interest-based advertising (with your choices):
Legal compliance & protection:
Research & development:
We do not sell personal information in the ordinary sense. Where sharing with ad partners could be treated as “sale” or “targeted advertising” under some regimes, you may opt-out (see Your Choices).
We (and partners) use cookies, pixels, and similar technologies to:
You can manage cookie preferences in your browser and via platform tools (e.g., Google, Meta) or industry opt-outs (e.g., Digital Advertising Alliance). Disabling cookies may affect functionality.
We may request information to verify your identity. Your request will be handled within a reasonable period consistent with Malaysian law.
Because industry standards are not uniform, we do not alter our practices when we receive a browser Do Not Track signal. We continue to honour choices you set via our cookie tools and platform-level controls.
Your information may be processed in countries outside Malaysia. We implement appropriate safeguards (e.g., contractual protections, confidentiality, access controls) to help ensure a comparable level of protection as required under applicable laws.
We implement technical, organisational, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure; residual risk remains.
We retain personal information as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Order and account records may be retained for statutory or operational periods.
The Services are intended for individuals 18 years and older. If you are under 18, please obtain parental/guardian consent before using the Services or purchasing products.
We may update this Policy from time to time. Changes take effect upon posting (unless otherwise stated). Your continued use signifies acceptance. Please check this page periodically.
W COSMETIC & WELLNESS SDN. BHD.
Company Reg. No.: 202101040712 (1441012-T)
Registered Address: C-13-01, Pusat Perdangangan Bandar Bukit Jalil, Persiaran Jalil 7, 57000 Kuala Lumpur.
Email: support@mhd.com.my